Winter Co-op 2027 - Documentation & Knowledge Management Co-op
Manulife — Waterloo, Ontario
Posted 2026-10-27
Are you interested in knowledge management, process improvement, and digital workplace tools? As a Documentation & Knowledge Management Co-op Student, you will work alongside our Documentation Specialist to enhance and support the evolution of our document portal, helping employees quickly access accurate and up-to-date information. Your contributions will improve the employee experience, support operational excellence, and strengthen knowledge sharing across the business. This is an opportunity to gain hands-on experience with content management, SharePoint, process documentation, and large-scale business improvement initiatives. Position Responsibilities: Support the review, organization, and maintenance of operational documentation and procedural content. Assist with document portal enhancement initiatives, including content cleanup, standardization, and restructuring. Support document migration and testing activities associated with future platform transitions. Conduct audits to identify outdated, duplicate, or missing content and recommend improvements. Collaborate with business partners and subject matter experts to gather feedback and improve the user experience. Required Qu