Training Specialist
Manulife — 2 Locations
Posted 2026-09-25
Position Responsibilities: Collaborate with Canada Retirement Operations to identify training needs and map out annual training plans for internal teams Facilitate product and process training for new hires and cross-training globally using varied facilitation methods – instructor-led classroom (in-person or virtual), instructor-led deskside, hands-on training, coaching, and mentoring Develop and implement training curriculum, training plan and production glide paths Make recommendations to improve and maintain staff knowledge inventory based on sound data Update and maintain training documentation in line with policies and procedures Manage the training queues effectively, to ensure that no work falls out of TAT. Required Qualifications: At least one to two years of experience in Canada Retirement Operations Excellent training delivery skills, including the ability to facilitate product and process training using various methods such as in-person or virtual instructor-led sessions, hands-on training, and coaching Preferred Qualifications: Knowledge of adult learning principles and methodologies is an advantage. Ability to develop and implement training curricula and plans, making