Training & Documentation Specialist
Manulife — 2 Locations
Posted 2026-09-02
A Trainer’s primary responsibility is to deliver an effective and comprehensive process training for Canada Retail Insurance, aligned with the needs of the team and function to ensure adequate and highly skilled workforce. Work with team members and business team in updating and maintaining documentation on various knowledge management platforms. Key Accountabilities: Collaborate with Operations to identify training needs and map out annual training plans for internal teams Facilitates product and process training for new hires and cross-training using varied facilitation methods – instructor-led classroom (in-person or virtual), instructor-led deskside, hands-on training, coaching and mentoring Develops and implements training curriculum, training plan and production glide paths Make recommendations to improve and maintain staff knowledge inventory based on sound data Manages the training queues effectively, to ensure that no work falls out of TAT Manages trainee’s performance during training period and provide weekly feedback to Operations on recommendations for improvement Prepares transition documents for trainees moving to guided production Conducts evaluations to identify are