Technology Support Engineer
Accenture — Manila
Posted 2026-10-16
Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and implementing change requests and updating knowledge resources to facilitate efficient troubleshooting. Collaboration with vendors and service management teams is a key part of the daily activities to analyze issues and ensure timely resolution, contributing to the overall operational effectiveness of the organization. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to ensure alignme