Technology Support Engineer
Accenture — Gurugram
Posted 2026-10-30
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : SD-WAN Operations Good to have skills : Palo Alto Networks Firewalls, Fortinet FortiGate Firewall Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system rel