Technology Support Engineer
Accenture — Pune
Posted 2026-09-02
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Role & Responsibility. Provide remote technical support for Windows desktops, laptops, peripherals and standard enterprise applications. Diagnose and resolve hardware, operating system, software, printing, connectivity, authentication and performance issues. Own incidents and service requests through resolution, keeping users informed and meeting agreed service levels. Escalate complex or high-impact issues to the appropriate resolver group with complete diagnostic information. Strong analytical, diagnostic and problem-solving ability. Provide 3rd level support for desktop support analysts. Clear written and verbal co