Technology Support Engineer
Accenture — Bengaluru
Posted 2026-09-02
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : VMware Workspace ONE Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are seeking a Senior Workspace ONE Technology Support Lead to own technical support operations, lead L2/L3 escalation teams, and maintain production health across a global endpoint fleet (iOS, Android, Windows, macOS, and rugged hardware). This role bridges hands-on L3 technical support, OEM vendor oversight, operational governance, and team leadership. Roles & Responsibilities: - Lead the daily operations of the Workspace ONE engineering/support team. Oversee incident response, operational SLAs, health checks, and change management workflows for UEM and Access environments. Serve as the final escalation point for critica