Technology Support Engineer
Accenture — Gurugram
Posted 2026-10-30
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : SD-WAN Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: 1) Expected to perform independently and become an SME. 2) Required active participation/contribution in team discussions. 3) Contribute in providing solutions to work-related problems. 4) Provide timely and effective technical support to clients. 5) Troubleshoo