Technical Support Specialist - Bilingual
CIBC — Toronto, ON
Posted 2026-10-21
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing As a Technical Support Specialist, you will be accountable to ensure the successful delivery of a high standard of service while upholding compliance to internal controls and procedures within the functional assigned responsibilities to Business Banking products customers. As a Technical Support Specialist in our Business Contact Centre, you are responsible for providing after-sales service and technical support for client product and service delivery channels to internal and external customers. This role applies basic theories to understand client needs, execute client requests, and recommend solutions. The Contact Centre Specialist develops and empowers team members to provide positive client experience and handle challenging calls that ad