Technical Service Desk Agent-Japanese speaker
Accenture — Ho ChiMinh Viettel Building
Posted 2026-09-21
We are looking for a customer-focused Technical Service Desk Agent with Japanese language proficiency to provide first-level technical support to clients. You will diagnose and resolve technical issues, maintain accurate service records, and deliver a positive client experience through clear and professional communication. Key Responsibilities Provide first-level technical support in Japanese through phone, email, chat, and ticketing channels. Troubleshoot hardware, software, application, system-access, and connectivity issues. Record client interactions, troubleshooting steps, and resolutions accurately in the ticketing system. Escalate complex or unresolved incidents to the appropriate specialist teams. Support users with software installation, setup, configuration, and basic application guidance. Monitor assigned tickets and follow up to support timely resolution. Follow established service desk procedures, knowledge articles, and security requirements. Maintain professional and positive client experience throughout the support process. Contribute to knowledge-based updates and continuous process improvement. Fluent or business-level proficiency in Japanese , with strong written