Technical Program Manager – AI Sales Technology & Sales Enablement
Manulife — 2 Locations
Posted 2026-10-06
John Hancock is seeking a Senior Technical Program Manager (TPM) with two primary functions of equal importance. First, to lead a strategic portfolio of AI, Salesforce, and second Sales Enablement initiatives supporting Distribution and Sales Technology transformation. The TPM will serve as the central coordination point across Business, Product, Technology, Architecture, Data, Security, Finance, Operations, and external partners to deliver AI-powered sales capabilities, Salesforce modernization, mobile experiences, and producer productivity solutions. Position Responsibilities: Initiative management: Overseeing the full Software Development Lifecycle (SDLC) for initiatives that support John Hancock Insurance priorities, from initiation and delivery through implementation, stabilization, and post-launch support across policyholder, producer, and operations journeys. Initiative Delivery: Responsible and accountable for all aspects of technology delivery, including initiation, planning, execution, monitoring and control, closure, and post-initiative evaluation, to meet scope, budget, schedule, regulatory, operational-readiness, and customer commitments. Technical expertise: Using the