Tag Specialist
Accenture — Ontario Mississauga
Posted 2026-09-03
The Tag Specialist is responsible for ensuring that all SMB advertisers have a functioning client tag implemented on their website. This role serves as the primary technical resource for tag-related seller support, resolving implementation issues through SFDC, joining live calls with sellers and advertisers to accelerate resolution, and proactively communicating product updates and insights across the sales floor. The ideal candidate brings hands-on technical knowledge of web tagging and ad tech, strong communication skills, and the ability to translate technical concepts for both internal and external audiences. Key Responsibilities Tag Support and Issue Resolution • Resolve tag tickets in SFDC in adherence with established SLAs. • Join calls with sellers and advertisers as needed to facilitate quicker resolution of Tag implementation issues. • Adhere to all support framework processes and escalation paths. Insights and Stakeholder Communication • Provide the SP Manager with visibility into themes, trends, and insights surfaced through tag tickets. • Proactively communicate tag product updates or changes to the sales team via the Tag newsletter or other methods. • Source and conso