Systems Specialist
Manulife — 2 Locations
Posted 2026-09-01
The Admin Advantage System Specialist oversees the day-to-day administration, maintenance, and improvement of the Admin Advantage system. This includes monitoring system activities, ensuring data accuracy, creating and updating documentation, and providing training and support to users. The specialist participates in system upgrades, UAT (User Acceptance Testing), and process improvements to enhance productivity and user experience. The role requires strong analytical skills, technical proficiency, attention to detail, and the ability to collaborate with internal stakeholders and external vendors. Position Responsibilities: Manage and maintain the Admin Advantage system to ensure optimal functionality and performance. Monitor system data and workflows to ensure accuracy, consistency, and compliance with internal standards. Identify, troubleshoot, and resolve system issues in coordination with IT teams and vendors. Conduct User Acceptance Testing (UAT) for system enhancements, updates, and new features. Maintain comprehensive system documentation, including SOPs workflow guides, and troubleshooting references. Provide training and support to end-users on system processes and updates