Support Specialist
Manulife — 2 Locations
Posted 2026-10-05
We’re looking for a Global Archer Support Specialist to join our Global Risk Intelligence and Technology (GRIT) team at MBPS. In this role, you are expected to provide Archer platform support, develop PowerApps and automation solutions, create dashboards and reporting tools, and maintain risk, control, and business process documentation that supports Global Risk operations. Position Responsibilities: Provide administrative and technical support for the Archer platform, including user access management, security reviews, troubleshooting, incident resolution, and end-user support. Design, develop, and maintain PowerApps solutions, Power BI dashboards, and Power Automate workflows to improve business processes and user experience. Develop and maintain business process documentation, risk and control documentation, technical procedures, and process flow diagrams using Visio. Conduct control analysis, monitor data quality, identify process inefficiencies, and recommend risk mitigation and improvement opportunities. Support application testing activities, including UAT and production testing, while ensuring system enhancements are effectively implemented. Manage service tickets from init