Strategic Account Manager
Hootsuite — Tokyo, Japan
Posted 2026-10-22
We're looking for a Strategic Account Manager to serve as the lead commercial partner for our high-value and high complexity accounts. This role demands innovative and strategic thinking to resolve complex retention challenges and independently drive significant contract growth. The Strategic Account Manager will operate as a thought leader, proactively influencing senior and executive stakeholders (VP-level) to secure long-term, multi-product partnerships across the portfolio. This is a hybrid role and is open to applicants located within commuting distance of our Tokyo office. In this role, you will report to the VP, Sales, Emerging Markets. WHAT YOU’LL DO: Lead Complex Retention: Proactively lead the end-to-end renewal process for high-value accounts, developing creative and strategic solutions to overcome complex commercial and relationship issues to achieve win-win renewal outcomes. Drive Accelerated Expansion: Consistently create and close out-of-cycle expansion opportunities (not just at renewal) to significantly increase Annual Contract Value (ACV), leveraging a deep understanding of the customer's corporate strategy. Executive Engagement & Influence: Build trusted, value-b