Staff Technical Program Manager - PDLC
Lightspeed Commerce — Toronto
Posted 2026-08-20
Hi there! Thanks for stopping by 👋
We're looking for a Staff Technical Program Manager to join our Product & Technology Operations team and own how we build the Product Development Lifecycle (PDLC) into a shared execution model across Product, Engineering, and Design.
You will own how work flows from idea to impact across the organization - one language for how work moves, one set of metrics leaders can trust, and one standard for what "good" looks like at every stage of PDLC.
This is a founding role for the function. You'll define the model, align stakeholders around it, and prove out its value as you build.
What you’ll be doing:
Define the execution model
- Design a PDLC framework that works across Product, Engineering, and Design and across all Lightspeed products.
- Define what good looks like at each stage of PDLC, including the artifacts, checkpoints, and exit criteria teams should use.
Build the measurement system
- Establish metrics that give leaders a trustworthy, holistic view of how work is flowing and where it's getting stuck.
- Design the framework so it measures the system and surfaces bottlenecks, not individual performance.
- Build in exception trac