Sr. Team Leader, Collections
CIBC — Vancouver, BC
Posted 2026-08-31
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing As a People Leader within the Retail Client Account Management Services Team (CAM), you’ll lead a team of 15-20 Credit Counsellors working towards a shared goal - delivering an exceptional client experience. Credit counsellors contacting customers with the goal of negotiating repayment arrangements on past due CIBC products. This is a Call Centre environment that leverages a variety of reporting and systems. As a people leader, you’ll also hire, develop, and coach your team, inspiring them to perform at their best. You’ll think and act like an owner by helping clients and team members succeed, find ways to reduce net credit loss, improve productivity, lead daily huddles, and coach to influence results within a metrics-driven environment. You