Service Representative III T&O
BMO — Brookfield, WI, USA
Posted 2026-10-08
Application Deadline: 10/22/2026 Address: 395 N Executive Drive Job Family Group: Customer Shared Services Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation. Responsible for managing complex dispute resolution activities, with a focus on customer outreach, post-chargeback recovery efforts, and regulatory compliance. Oversees the end-to-end dispute lifecycle, including chargeback processing, recovery opportunities, and adherence to Regulation E (Reg E), NACHA Operating Rules, and other applicable banking and payment network requirements. Ensures accurate claim handling, risk mitigation, regulatory compliance, and a positive customer experience while collaborating w