Service Desk Voice Support
Accenture — Alabang
Posted 2026-10-23
Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. Summary: As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires engaging with users and clients to understand their concerns, accurately identifying issues, and providing timely and effective solutions. The position involves working both remotely and onsite, adhering to established procedures to maintain service reliability and support quality throughout the operational environment. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related pr