Service Delivery Senior Analyst
Accenture — Louisville 1965 Hawks Landing AO
Posted 2026-10-22
The Service Delivery Senior Analyst will be aligned within our Finance Operations vertical. This role provides support throughout the life cycle of our outsourced North American deal, with primary support but not limited to, business development, client orals, knowledge transfers, service recovery, process improvements, and red journey customer support. In addition, this role will leverage call center experience, customer service skills, and attention to details to provide a positive customer service. The right candidate will enjoy building relationships with customers and adapt quickly to change. Demonstrate expert knowledge of all processes and related systems to effectively preform responsibilities. Identify and assist with development of support materials for team use, e.g., training manuals, role aids, and views in databases Manage numerous, complex reporting with minimal supervision, including, but not limited to forecasting, budget, time hour reporting Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s) May act as a point of contact for senior client representatives Anticipate, identify, and