Senior Transition Analyst
Manulife — Quezon City
Posted 2026-10-27
Accountable to the Transition Manager, the Senior Transition Analyst is primarily accountable for ensuring the readiness of Human Resources, Technology, and Workplace Services to support the demand for MBPS services. Additionally, they are responsible for driving the timely and effective delivery of transitions and ensuring that the receiving teams are positioned for operational excellence. Responsibilities include the following: Process Review and Enhancement Analyze and document current (“As-Is”) process and/or data flows and value stream maps Capture and document future state (“To-Be”) process and/or data flows per business requirements Define the actions steps to transform processes from As-Is state TO To-Be state, align delivery with project milestones and targets Conducts process design review, creates test cases and testing the To-Be process against the MBPS Operating Standards/Procedures Continuous Improvement Work with business and other departments to define and refine requirements, conduct functional integration testing and provide support at end user roll out. Task involves actively working with the development teams to explain and clarify business requirements and rati