Senior Technical Support Analyst (DISCO Desk)
DISCO — Austin, TX
Posted 2026-07-30
Your Impact The Senior DISCO Desk Analyst provides expert technical guidance to law firms and corporate legal teams navigating complex Ediscovery workflows on the DISCO platform, troubleshooting issues specific to litigation data and case review. They provide critical technical input to the engineering team to diagnose and address platform issues and to prioritize product enhancements. This position's shift is from 12:00 pm - 8:00 pm CDT Monday through Friday, with an in-office requirement on Monday and Tuesday. Onboarding to our tools, workflows, and client base will be M-F 9 am to 5 pm for the first two months. What You'll Do Client Communication and Support: Displays professionalism, quality service, and a solution-seeking attitude in all interactions with external clients, internal members of DISCO, and vendors. Communicates clearly and consistently with customers about technical and non-technical topics. Analyzes client needs, understands their requirements, and determines the appropriate course of action. Provides phone, chat, and email support, advising clients on leveraging DISCO effectively, troubleshooting data file issues, browser/internet connection problems, network is