Senior Support Specialist, Premium
Airbnb — Gurugram, India
Posted 2026-10-22
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: You will join an elite process team focused on premium, high-stakes customer interactions, supporting high-end guests and Hosts within the Airbnb community. The environment is: Multicultural and hospitality-oriented, with exposure to high-profile and influential clientele. Based in Gurugram / Delhi-NCR, with an expectation of in-office work aligned with business needs. Fast-paced, complex, and ambiguous, requiring adaptability, responsiveness, and professionalism. Collaborative, involving close interaction with internal stakeholders and cross-functional teams. The Difference You Will Make: Deliver bespoke, high-quality customer support that reflects Airbnb’s commitment to excellence, especially for high-end customers. Take complete ownership of complex and high-stakes cases, ensuring final resoluti