Senior Support Specialist
Manulife — Quezon City
Posted 2026-10-05
Join our dynamic team as a Senior Support Specialist in Global Archer Services , where you will have the opportunity to leverage your expertise in Power BI and Power Automate, business process documentation, Archer Support and process automation. This role is pivotal in supporting Global Risk within the Global Risk Intelligence and Technology (GRIT) function. Position Responsibilities: Business Process Documentation: Lead the documentation of business processes, ensuring clarity and precision in capturing workflows and procedures. Dashboards and Power Automate: Create dashboard in Power BI and utilize Power Automate to enhance and develop application solutions. Flow Chart Documentation: Utilize Visio to create detailed flow charts that visually represent processes and controls, enhancing understanding and communication across teams. Archer Support: Provide admin support to end-users, conduct UAT/Prod Testing, manage Archer Access Security Process Automation: Help reengineer existing processes through automation and AI. Required Qualifications: 4-6+ years' experience in Operational Risk, Business Continuity, Risk Management, Controls, Audit, or related governance functions. Strong u