Senior Specialist, Mortgage Servicing
Manulife — Quezon City
Posted 2026-10-29
The Mortgage Servicing team manages commercial mortgage loans throughout the investment lifecycle. Acting as the primary liaison among borrowers, correspondents, lenders, investors, and business partners, the team ensures compliance with loan and servicing requirements and monitors collateral-related obligations. The Senior Specialist for Mortgage Servicing is accountable for the accurate and timely administration of property tax, escrow, and insurance activities for an assigned commercial mortgage portfolio. The role also provides oversight of servicing activities performed by Genpact, monitoring service quality, timeliness, compliance with established requirements, and the resolution or escalation of issues and exceptions. The position helps protect mortgage investments by ensuring required payments are completed, coverage remains compliant, and servicing records and reports are complete and reliable. Position Responsibilities: Administer property tax, escrow, and insurance activities for commercial mortgage loans in accordance with loan documents, servicing agreements, established procedures, and service-level timelines. Collect, review, and validate tax bills, insurance certifi