Senior Specialist, Claims
Manulife — Phnom Penh
Posted 2026-08-17
The Senior Specialist in Claims plays a critical role in managing and processing insurance claims with precision and efficiency. This position offers the opportunity to handle complex cases, ensure compliance with company policies and industry regulations, and contribute to continuous process improvement. By leveraging strong analytical skills and customer service expertise, the role supports our mission to deliver accurate, timely, and customer-focused claims resolutions. The successful candidate will also mentor junior staff, collaborate across departments, and gain exposure to strategic claims management and reporting. Position Responsibilities Process and assess medical claims with accuracy and efficiency. Communicate effectively with customers to collect required information and provide timely updates. Apply medical knowledge to validate and evaluate claims. Manage the claims hotline, resolving inquiries and ensuring customer satisfaction. Maintain precise data entry and updates in the claims system. Collaborate with cross-functional teams to resolve complex claims issues. Stay informed on industry regulations and internal policies. Prepare detailed reports on claims trends an