Senior Quality Delivery Product Manager
BMO — Chicago, IL, USA
Posted 2026-10-21
Application Deadline: 11/06/2026 Address: 320 S Canal Street Job Family Group: Customer Solutions The Grade 8 Senior Product Manager supports the development and delivery of product strategy, performance, customer experience, risk management, and continuous improvement for assigned U.S. Consumer Deposits products and capabilities. As part of the Product Delivery Quality team, the role also supports cross-product quality and risk activities, including complaint management, customer remediation, and resolution of operational or technical issues. This position will have a particular focus on holds and funds availability, serving as a knowledgeable resource who analyzes performance and customer outcomes, recommends policy and process improvements, and partners with cross-functional stakeholders to enhance automated decision rules. The role applies product-management discipline, sound independent judgment, and data-driven insights to deliver business priorities while meeting customer, operational, risk, and regulatory expectations. Key Accountabilities Develop and support strategies, plans, and roadmaps for Holds & Funds Availability, aligned with business/risk objectives and customer e