Senior Product Manager, Product Operations Member Experience & Digital Health
Manulife — 4 Locations
Posted 2026-10-16
The Senior Product Manager, Product Operations Member Experience & Digital Health will lead the operational performance, optimization and continuous improvement of our Member Experience & Digital Health product ecosystem. They will own the operational health of the Member digital experience and ensure member-impacting issues are identified, triaged, resolved and converted into long-term product improvements. This role will focus on strengthening the backend systems, data flows, integrations and operational processes that enable scalable and reliable digital experiences. The Senior Product Manager will identify and lead system improvements, manage complex technology and DTS-related issues, drive root-cause resolution, and coordinate cross-functional teams to improve platform performance, stability and member outcomes. Working across Product, Technology, DTS, Data, Architecture, Operations and external partners, this role will serve as a key connector between product needs and technical execution, ensuring issues are resolved sustainably, recurring problems are eliminated, and the underlying platform continues to scale effectively. Position Responsibilities: Own the operational healt