Senior Officer, Sales Support (Macau Pension)
Manulife — Macau
Posted 2026-09-18
Senior Officer, Sales Support The Macau’s Pension Sales Support Officer provides administrative, operational and customer support to the agency channel on handling Macau Pension products and services (e.g., operation handling, enquiry services inquiries & sales support…etc.). The role focuses on coordinating sales activities, preparing documentation, handling customer enquiries, and ensuring smooth end-to-end service. Position Responsibilities: 1. Sales & Administrative Support Assist in handling daily new business and policy administration activities, including form collection, scanning, and new business maintenance. Respond to enquiries from AMCM, handle complaints, and support regulatory reporting. Follow up on invalid contact information and returned mailings. 2. Macau Pension Product Support Support the preparation and distribution of customer materials. Liaise with internal departments (operations, compliance, product) to resolve CPF account or transaction-related issues. Ensure all communications and documentation comply with CPF guidelines, regulatory requirements and internal policies. 3. Customer Service & Enquiry Handling Respond to agency enquiries via phone, email or w