Senior Manager, Strategic Relationship Management
Manulife — Hong Kong
Posted 2026-08-10
This role is responsible for supporting the planning, execution, and continuous enhancement of engagement initiatives for corporate customers and members. The incumbent will work closely with various stakeholders to deliver meaningful program that strengthen customer relationships, enhance customer experience, and support retention objectives. Position Responsibilities: Support the development and execution of corporate customer and member engagement initiatives, including educational programmes, wellness activities, and customer events. Manage programme delivery, including coordination, logistics, communications, and stakeholder engagement. Identify opportunities to enhance customer engagement and recommend improvements to existing programmes and initiatives. Monitor programme performance, participation, and customer feedback to evaluate effectiveness and drive continuous improvement. Prepare management reports, presentations, and analysis to support business planning and decision-making. Collaborate with various stakeholders to ensure the successful implementation of engagement initiatives. Ensure all activities are conducted in accordance with internal policies and regulatory re