Senior Manager, Special Loans
RBC — TORONTO, Ontario, Canada
Posted 2026-10-26
Job Description What is the opportunity? Reporting to the Director, GRM you will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging knowledge and expertise to assist the business and enhancing customer loyalty. You will manage complex and/or higher risk accounts through effective relationship and risk management practices and provide solutions and business advice designed to satisfy the bank’s risk requirements while maintaining a consistent focus on retaining long-term RBC Financial Group relationships. You will develop relationships with service partners, group partners and professional groups to optimize resolution success as well as business opportunities and referrals. What will you do? Apply a continuous-improvement approach to achieving superior client experience. Take ownership of client problems at first point of contact. Develop and document initial strategies within 45 days of receipt of files. Ensure clients are treated with respect, a highly professional empathetic approach is used and good working relationships are maintained. Manage time and priorities such that expired c