Senior Manager, Service Transition & Operational Resiliency (ITSM, ITIL)
BMO — Toronto, ON, CAN
Posted 2026-09-25
Application Deadline: 10/30/2026 Address: 4100 Gordon Baker Road Job Family Group: Technology This role will be initially an Individual Contributor role and HYBRID (2 days/week in office at 4100 Gorgon Baker Road). Remote is not an option. About the Role: As a Service Transition & Operational Resiliency Leader, you will be responsible for driving excellence across the Service Transition function /team as well as play a pivotal role in ensuring technology and business services are introduced or changed to production with stability, control, and measurable business value. This role will lead the operational and governance pillar of the Service Transition team, complementing the Lead Engineer who focuses on the technical and automation pillar. Together, the Service Transition Lead and the Engineering Lead will create a unified leadership model that connects business strategy, operational performance, and technology enablement. The Service Transition & Resiliency Lead will own Operational Excellence, KPI and metrics governance, and portfolio health oversight – embedding a culture of accountability, data-driven decision-making, and continuous improvement across all transitions and opera