Senior Manager, Service Design
CIBC — Toronto, ON
Posted 2026-08-27
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing As a Senior Manager, Service Design on CIBC’s Process Engineering and Optimization team, you will work with a multidisciplinary team that solves important, bank-wide challenges. We put peoples’ needs at the heart of every experience we design—from buying a home, experiencing credit card fraud, or building a financial plan. At the heart of our work, we are creative problem solvers, human-centered design champions and story tellers who are passionate about falling in love with the problem, not the solution. As part of the Service Design team, you will conduct research that builds empathy with our clients and employees, find opportunities to drive positive change, co-create inclusive solutions, make and test prototypes, and work with partners t