Senior Manager, Quality, Specialty
Airbnb — United States
Posted 2026-08-31
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Senior Quality Lead, Specialty is a newly created senior leadership role accountable for the quality program across several high stakes, high complexity Community Support functions: Safety, Premium Support, and CS Labs. These are not high-volume, routine support queues, they are the functions that handle sensitive guest and host interactions, carry high regulatory and reputational exposure, and demand a quality leader who understands the difference between behavioral compliance and genuine harm prevention. The Difference You Will Make: The successful candidate will arrive with a clear point of view on what world-class quality looks like in high-complexity, high-stakes support environments. A Typical Day: Strategic Leadership & Program Ownership Own and execute the Speciality quality strategy al