(Senior) Manager - Quality Management
PwC Canada — Zürich
Posted 2026-07-28
Line of Service Assurance Industry/Sector Not Applicable Specialism Assurance Management Level Senior Manager Job Description & Summary Your team The Assurance Risk & Quality function helps safeguard quality across our Assurance practice by strengthening governance, risk management and quality management processes. Working closely with business process owners, leadership and global stakeholders, the team drives the evolution of our System of Quality Management, supports regulatory readiness, and enables continuous improvement through technology, data-driven monitoring and innovative solutions. By translating quality requirements into practical actions, we contribute to building trust and maintaining high-quality services across the firm. Your impact Lead the enhancement, documentation and implementation of the System of Quality Management, embedding effective processes, controls and monitoring activities across the relevant stakeholder groups. Drive the continuous evolution of our ServiceNow quality management platform, strengthening dashboards, tagging, reporting capabilities, AI-enabled use cases and the implementation of global quality requirements. Enable stakeholders to use qu