Senior Manager Operations, Tax Operations
RBC — TORONTO, Ontario, Canada
Posted 2026-10-08
Job Description What is the opportunity? This primary purpose of this position is to lead and manage a department with time sensitive, complex and/or highly specialized processes to ensure overall performance meets or exceeds the established industry and company standards for service, innovation and professionalism. Incumbent will provide work direction to Managers and more experienced individual contributors. In addition, this role provides enhanced customer service, process improvements, and complex problem solving within the department. Incumbent must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies on other areas and departments. Incumbent participates in Operations, firm, and/or industry initiatives providing process design, expert product knowledge, technical expertise, and problem solving unique to one or more specialty areas. Incumbent will analyze and resolve escalated issues independently with minimal supervision; seeking assistance from Director as appropriate. This position contains increased elements of risk which are managed through operational reviews and system checks. What w