Senior Manager, Business & Process Transformation
Manulife — Singapore
Posted 2026-09-24
This is an opportunity to lead complex business and process transformation initiatives across Manulife Singapore's key bancassurance partnerships. You will work at the intersection of strategy, operations and transformation, redesigning customer journeys, business processes, operating models and ways of working to improve customer outcomes and business performance. Partnering with stakeholders across the organization and bank partners, you will translate strategic priorities into practical, scalable solutions that drive measurable commercial, operational and customer impact. This role offers exposure to senior stakeholders and the opportunity to shape the future of Manulife's bancassurance business. Position Responsibilities: Lead end-to-end redesign of complex bancassurance processes across customer, frontline and operational journeys. Identify process gaps, inefficiencies and control issues, and develop future-state solutions that improve customer and business outcomes. Apply structured problem-solving, process-improvement and transformation methodologies to address complex business challenges. Design future operating models, service models, governance structures, decision rights