Senior Manager - Access Network Operations
RBC — TORONTO, Ontario, Canada
Posted 2026-10-15
Job Description WHAT IS THE OPPORTUNITY? Lead RBC's mission-critical Access Network Operations across all branches, campuses, remote home office, ATM networks, global WIFI infrastructure, and global SD-WAN deployment for branch-to-headend and global WAN connectivity. You'll drive operational excellence and modernization by championing Site Reliability Engineering practices, automation initiatives, and AI-assisted operations. Manage resilience gaps, conduct major post-incident follow-ups, and balance immediate operational stability with long-term technology support innovation, reducing manual work and accelerating response times. WHAT WILL YOU DO? Operational Excellence | Incident – Change - Problem Management Lead day-to-day operations of global access network infrastructure (branches, campuses, remote workers via Aruba RAP VPN, ATM networks, WIFI, SD-WAN branch-to-headend and global WAN) ensuring high availability and adherence to service level agreements. Direct critical incident management including triage, root cause analysis, stakeholder escalation and communication for infrastructure events affecting customer-facing services and business continuity. Oversee change management