Senior Director, Digital Channels, Insurance Tech
RBC — MISSISSAUGA, Ontario, Canada
Posted 2026-10-20
Job Description What is the opportunity? Lead strategic innovation and operational excellence across RBC Insurance's digital assets. As Senior Director, Digital Channels, you'll own end-to-end strategy and delivery across our digital ecosystem, from Online Insurance platforms built on RBC's proprietary tech stack to Advisor Portals powered by Salesforce. In this pivotal role, you'll serve as the central point of accountability for optimizing digital touchpoints that drive customer engagement and advisor productivity. You'll collaborate seamlessly with Technology, Business, Digital & Data, Operations, and Product teams to execute high-impact initiatives that deliver operational excellence and measurable business results. This is an opportunity to shape how RBC Insurance connects with customers and advisors in the digital age. What will you do? Shape the digital vision: Drive the multi-year strategy and roadmap for Online Insurance and Advisor Portal platforms, ensuring every initiative drives organizational priorities forward Champion client-first digital innovation: Lead a disciplined approach to understanding client needs and translating them into platform capabilities. Drive acco