Senior Customer Success Manager
Accenture — New York One Manhattan West Corp
Posted 2026-10-19
You Are: You are a customer-focused, relationship-driven professional who is passionate about helping customers achieve meaningful business outcomes. You combine strong business acumen with exceptional communication and problem-solving skills, enabling them to build trust with stakeholders at all levels. You are proactive, highly organized, and comfortable managing multiple priorities in a fast-paced environment while using data to identify opportunities, mitigate risk, and drive customer success. A collaborative team player, you work effectively across Sales, Product, Professional Services, and Support to deliver an outstanding customer experience and contribute to customer retention and growth. The Work: Manage a portfolio of customer accounts and serve as the primary post-sale relationship owner. Drive customer onboarding, adoption, engagement, and long-term success. Develop success plans and conduct regular business reviews aligned to customer goals. Monitor account health, proactively mitigate risk, and execute retention strategies. Identify expansion opportunities and partner with Sales on renewals and growth. Act as the voice of the customer by sharing feedback with Product