Senior Customer Service Officer, Customer Contact Centre
Manulife — Hong Kong
Posted 2026-10-21
Position Responsibilities: Mainly handle customer enquiries and requests related to Individual Financial Products, Group Life and Medical Insurance and Wealth Management products arising from customers through email correspondence. Respond to customer enquiries accurately in a professional manner with tactful customer service skills within established service standards and turnaround times. Ensure all customer requests are processed accurately and in compliance with company guidelines and regulatory requirements. Work with other departments for case resolutions and streamline the workflow to enhance customer experience. Support to management and recommend productivity/service improvements. Support ad-hoc tasks to achieve desired results of business needs. Required Qualifications: Above 5 years of solid customer service experience preferred but not a must University graduate in business, finance, language studies or other relevant subjects Qualified license of IIQE Papers 1, 3 and 5 preferred Preferably worked previously in a call centre or customer service centre environment Experience in handling customer enquiries through email correspondence Strong written communication skills w