Senior Client Success Manager - NuORDER (18-month fixed-term contract)
Lightspeed Commerce — Montreal
Posted 2026-08-13
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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
NuORDER by Lightspeed is seeking a Senior Client Success Manager (CSM) to join its B2B Client Success team. This role is pivotal in driving customer retention, expanding revenue through upsells and cross-sells, and ensuring strong product adoption and engagement across the customer lifecycle.
Client Success at NuORDER by Lightspeed is about strategic partnership—engaging with customers from pre-close through renewal to maximize their investment and long-term success. CSMs take a proactive approach by building strong relationships, deeply understanding customers’ business objectives, and guiding them toward measurable outcomes.
The CSM is responsible for ensuring seamless onboarding, increasing product adoption, identifying expansion opportunities, mitigating churn risks, and fostering customer advocacy. By leveraging data-driven insights and regular touchpoints, they help customers realize the full value of NuORDER’s solutions, ensuring both customer satisfaction and revenue growth.
Please note that this is a 18-month fixe