Senior Client Relationship Specialist - Group Benefits
RBC — 2925 VIRTUAL WAY:VANCOUVER
Posted 2026-08-11
Job Description What is the opportunity? As a Senior Client Relationship Specialist, you will serve as a key point of contact for account management, focusing on post-sales activities, complex contractual and plan design inquiries, and the installation of new business through client strategy. You will play a critical role in driving client satisfaction, retention, and revenue growth within the region. What will you do? Identify cross-selling opportunities and deliver exceptional service to achieve regional sales targets while promoting group block retention and persistency rates. Independently address client and advisor inquiries, determining appropriate actions for complex issues with minimal management involvement. Proactively recommend solutions to enhance problem resolution. Establish and maintain strong relationships with producers, group plan administrators, and advisors to foster collaboration and trust. Assist Sales Consultants in identifying opportunities for premium growth, including participating in advisor meetings, delivering compelling presentations, preparing documents, and coordinating reports. Process client requests for policy terminations, Agent of Record transfe