Senior Analyst, Fraud Recovery
RBC — PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
Posted 2026-08-13
Job Description What’s the Opportunity? Join Personal & Commercial Banking Operations to support RBC’s Client First strategy and the fraud management team in minimizing fraud losses. You will lead a team of Fraud Agents within an operations group, you will ensure overall effectiveness and performance of the team and demonstrate confidence, sense of urgency and an increased depth and breadth of product/process/technical knowledge for successful management of complex operational processes. You will identify and recommend continuous improvement opportunities, keeping a clear balanced approach between the client experience and mitigation of operational/compliance risk with full alignment to Personal & Commercial Operations business objectives. Working Hours : 1.00PM -10.00PM What will you do? Ensure team members understand Personal and Commercial Operations strategic goals, and the key impact their team’s day to day performance has on end to end sales/service cycle Focus on team productivity and quality for complex client processes, contributing to achievement of business specific Client Service Commitments (CSC’s), and strive to deliver on resolving client issues at first point of con