Senior Account Manager (Japanese/English)
Hootsuite — Tokyo, Japan
Posted 2026-10-22
We’re looking for a Senior Account Manager to own and grow a portfolio of customers in Emerging Markets. In this role, you will be responsible for developing and executing proactive retention and expansion strategies within your book of business to drive customer lifetime value (LTV). The Senior Account Manager will leverage a strong foundation in value-selling and business acumen to manage the full commercial cycle and ensure the proper products and services packages for the Customer. This is a hybrid role and is open to applicants located within commuting distance of our Tokyo office. In this role, you will report to the VP, Sales, Emerging Markets. WHAT YOU’LL DO: Responsible for the Commercial Motion: Manage the end-to-end commercial process for a portfolio of accounts ensuring timely, predictable, and successful renewals. Proactively identify, action, and mitigate churn risks to maintain strong customer relationships. Drive Strategic Expansion: Identify, qualify, and close expansion opportunities (upsell/cross-sell) within your book of business, demonstrating the value of our full suite to achieve targets. Build Senior Relationships: Cultivate and maintain influential, multi-t