Self-Service & Automation Manager
Super Technologies — Romania
Posted 2026-06-26
We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. The Self-Service & Automation Manager is a leadership role within the Customer Operations function, responsible for building and orchestrating the automation strategy — spanning AI, chatbots and Help Centre — to reduce contact volume, increase response speed and transform reactive support into a proactive, automated system. Based in Bucharest, Romania, this role plays a critical part in shaping the digital support experience at Super Technologies Group, leveraging the latest Generative AI technologies to deliver instantaneous, accurate and scalable customer interactions. What the role involves Translate high-level strategy into clear objectives, outcomes and prioritised initiatives, making explicit trade-offs where necessary. Lead, inspire and m