Scaled Customer Success Manager
Loopio — Toronto, ON Hub
Posted 2026-10-28
TAKE YOUR CAREER TO NEW HEIGHTS WITH LOOPIO! 🚀✨
Loopio is looking for a client-facing, relationship-focused, outcomes-oriented individual to join our innovative Scaled Customer Success team! In this role, you will contribute to Loopio’s digital strategy and collaborate with the wider Customer Success team on initiatives. You’ll also join a company with endless opportunities to accelerate your career! Are you ready for your next adventure?
Note: This is an existing vacancy on the team
💻 WHAT YOU’LL BE DOING
- Working as part of the Scaled/Digital Customer Success team within Loopio’s Customer Success at Scale department, focused on helping customers win in their response management efforts through a digital-led customer journey
- Getting in front of the customer to gather feedback, understand their needs, and provide guidance on product adoption.
- Working closely with Loopio’s Customer Experience Leaders, Product, and other cross-functional departments developing digital communications for Loopio’s customers
- Create standardized, personalized communications for customers based on time-based, action-based, or value-driven triggers, with the purpose of driving a