Salesforce Service Cloud Manager Song (GN)
Accenture — Warsaw
Posted 2026-10-23
THE WORK: Planning, designing and delivering customer interaction solutions across IVR, web, email, chat, SMS, and social media channels. Serve as a subject matter expert in CCaaS platforms (Salesforce Service Cloud, Sprinklr, AWS Connect, Genesys Cloud, Nuance CXone, Microsoft Dynamics 365), providing guidance on transformation projects. Proactively enhance skills in quality monitoring, WFM, gamification, and AI-powered customer experiences. Leverage deep knowledge of industry-specific processes, working with Fortune 500 clients and sophisticated customer interaction operations. Motivated to embrace new opportunities and continuously stay updated with certifications, ensuring ongoing improvement in the field. Flexible : We are delivering our work mostly remotely but knowing that Global Network (GN SONG) way of working is also based on traveling and serving advisory, typically working closely with our Clients in their offices, willingness and ability to work at client’s locations mostly across Europe and Middle East, but also other locations, for short or long term is still required. WHAT’S IN IT FOR YOU? Opportunity to work on transformative projects with G2000 clients. Challengin