Retention Sales Director
Manulife — USA, Massachusetts - Full Time Remote
Posted 2026-08-05
The Retention Sales Director (RSD) is a senior, client-facing sales leader responsible for protecting and growing Manulife John Hancock’s Mid-Large retirement plan business through proactive retention strategies, risk management, and high-impact renewal execution. This role serves as the strategic quarterback for retention efforts—partnering closely with Relationship Management and internal stakeholders to strengthen client loyalty, address retention risk, and lead complex due diligence processes. This position offers meaningful visibility and influence across the organization, with the opportunity to shape client experience, preserve assets, and lead high-stakes engagements across corporate plans $50m+ and Taft-Hartley plans. Position Responsibilities: Own and execute the retention strategy for Mid-Large Corporate and Taft-Hartley clients, directly impacting asset retention, revenue durability, and long-term franchise value. Proactively identify, quantify, and manage retention risk by managing a forward-looking pipeline of at-risk and due diligence relationships. Develop and execute sponsor-level action plans in partnership with Relationship Management to protect assets, stren