Retail Reporting Specialist
Manulife — USA, Massachusetts - Full Time Remote
Posted 2026-10-14
Summary: The Retail Reporting Specialist will complete cyclical due diligence questionnaires (DDQs) for products offered through John Hancock Investment Management, including mutual funds, ETFs, and closed-end funds. The role supports the Retail Distribution teams by delivering accurate, timely, and high-quality questionnaire responses. As a member of the Global Proposal Services team, the specialist will collaborate with colleagues who support the institutional product offerings of Manulife Investment Management. This position reports to the Director, Proposal Services, US & Asia. 100% work from home. Open to candidates in the United States and Canada. Position Responsibilities: Drive client retention efforts by completing periodic DDQs accurately and on time. Prepare, edit, and complete monthly, quarterly, annual, and ad hoc questionnaires within established deadlines. Coordinate all aspects of the DDQ production process to ensure deliverables meet firm quality standards. Research and validate responses using approved databases and other identified sources. Partner with subject matter experts at various levels of the organization to source and confirm ad hoc responses. Support ad